Document workflows
Built for invoices, purchase orders, delivery notes, and supporting operational records.
Trust Center
Security & Compliance
Last updated June 29, 2026
Protecting your documents and data is a core part of how IngestX is built.
IngestX helps businesses process operational documents such as invoices, purchase orders, delivery notes, and supporting records.
Because these workflows often contain sensitive business information, we treat security, privacy, and reliability as foundational requirements, not optional add-ons.
IngestX is built on enterprise-grade infrastructure and supported by technical and organizational controls designed to protect customer data throughout its lifecycle.
Data safeguards
Technical and organizational controls are designed to protect customer data throughout its lifecycle.
Customer review support
Security overviews, legal documentation, and deployment discussions are available during evaluation and onboarding.
Security Approach
IngestX is designed to help businesses automate document workflows without losing control of their data.
We maintain internal security, privacy, and operational procedures that govern how customer data is handled across product development, infrastructure, support, and service delivery. These procedures are intended to reduce the risk of unauthorized access, accidental disclosure, data loss, and service disruption.
Security responsibilities are shared across leadership, engineering, and operations, with security and privacy considerations incorporated into product design, access management, infrastructure operations, and customer support processes.
Data Protection Measures
IngestX applies technical and organizational measures designed to protect customer data against unauthorized access, alteration, disclosure, or destruction.
- Encryption in transit using industry-standard protocols
- Encryption at rest for stored customer data
- Role-based access controls and least-privilege principles
- Strong authentication for administrative access
- Restricted production-data access
- Audit logging and monitoring of key system events
- Secure backup and recovery procedures
- Incident management and response procedures
- Controlled retention and deletion practices
- Secure development and deployment processes
- Employee confidentiality and security-awareness practices
- Limited access for human review workflows based on operational role and customer configuration
Privacy and Data Processing
IngestX is designed to support customers that need controlled and accountable document processing.
We use documented data-handling practices covering the full lifecycle of customer information and customer requests.
Where IngestX acts as a processor on behalf of a customer, we process customer data according to the applicable agreement and documented customer instructions.
Unless separately agreed in writing, customer content is not used to train shared or public AI models.
- Data access
- Data retention
- Deletion and disposal
- Incident response
- Vendor management
- Customer-request handling
- Data Processing Agreements (DPA)
- Confidentiality commitments
- No-training-by-default commitments
- Subprocessor information
- Security and privacy documentation relevant to the service
Compliance Status
Current status
IngestX is not currently certified to ISO 27001, ISO 42001, or SOC 2.
IngestX takes compliance seriously and continues to mature its security and privacy program as the company grows.
What we do today
Deployment-specific hosting providers and any relevant provider certifications or audit reports are verified and shared through the applicable customer review process.
Our internal controls and service design are intended to align with widely accepted security practices for enterprise software and document-processing environments.
Roadmap
As customer and market requirements evolve, IngestX may continue strengthening its governance, documentation, and assurance processes, including work toward future external audits or certifications where commercially justified.
Infrastructure and Hosting
IngestX is deployed on modern cloud infrastructure designed for reliability, controlled access, and operational resilience.
Our hosting approach is designed to support core service protections and continuity measures.
Redundancy, backup, and recovery controls are configured and evidenced for each deployment; this page does not assert a specific multi-zone topology for every environment.
IngestX may offer different deployment approaches depending on customer requirements.
- Logical separation of customer data
- High availability
- Secure storage
- Controlled access to processing environments
- Resilience through backup and recovery practices
- Standard cloud deployment
- Private or isolated environments
- Commercially scoped deployment options for customers with stricter infrastructure requirements
Vendor and Subprocessor Management
IngestX uses third-party providers selectively to operate and support its services.
We evaluate service providers based on their relevance to the service, security posture, and operational necessity. Where a provider processes customer data on our behalf, we seek to ensure appropriate contractual and operational safeguards are in place.
A public summary of our subprocessor approach is available on the website. A current applicable list can be provided under NDA or during customer security and legal review.
- Confidentiality commitments
- Data-processing terms
- Minimum security obligations
- Incident-notification requirements
- Periodic review of provider suitability
Deployment and Data Residency
IngestX understands that customers may have different requirements regarding hosting location, network architecture, and data residency.
Deployment and residency options are addressed during implementation and commercial scoping. Depending on the selected service model and infrastructure design, IngestX may support different hosting arrangements or environment configurations to align with customer operational, privacy, or compliance requirements.
Any commitment that customer data will remain exclusively in a specific jurisdiction must be stated expressly in the applicable Order Form, Statement of Work, or service specification.
Customers with specific requirements should discuss them with IngestX during the evaluation process.
- Hosting region
- Private deployment
- Customer-specific residency commitments
- Access restrictions
- Retention controls
- Integration architecture
Availability, Recovery, and Operational Resilience
IngestX is designed to support business-critical document workflows.
To reduce operational risk, we maintain practices intended to support continuity and recovery.
Where appropriate, service architecture and support processes are reviewed to improve reliability and reduce the likelihood of avoidable disruption.
- Monitored infrastructure
- Backup procedures
- Restoration planning
- Incident response processes
- Change-management controls for production systems
Customer Control and Trust
We believe trust is built not only through technology, but through clarity.
IngestX is committed to helping customers understand how their data is processed, where controls are applied, what deployment options are available, and what safeguards are in place for document workflows.
Customers should confirm retention, deletion, residency, support-access, and regulated-workflow requirements before production use.
If your organization requires a deeper review, we can provide additional documentation during the sales or onboarding process.
Contact
For questions about security, privacy, or compliance, please contact the appropriate team below.
Security and Privacy Contact
[email protected]For questions about security controls, data handling, or a security overview request.
Legal / Data Protection Contact
[email protected]For legal documentation, data-processing questions, or contract-related privacy reviews.