Loading...
Loading...
IngestX by Immenzo
IngestX is an AI-assisted document automation platform for document-heavy workflows across industrial trade, including distributors, manufacturers, chemical companies, freight operators, and other trade businesses.
Purchase-order intake and sales-order preparation for industrial fastener distributors is one supported use case, not the platform's exclusive scope. Supported use cases and capabilities depend on the contracted workflow and deployment.
The configured service may process purchase orders, RFQs, invoices, delivery notes, work orders, certificates, forms, specifications, spreadsheets, and related business documents. Supported document types depend on the contracted workflow and deployment.
Security, privacy, responsible AI use, and customer control are central to how we design and operate IngestX.
This Trust Center explains how we approach infrastructure, data handling, third-party service providers, AI processing, security, and customer oversight.
IngestX supports deployments intended for Indonesian processing requirements, but this public page and the source repository do not by themselves attest the geographic location of a specific production workload. The applicable deployment record and customer agreement must identify the actual hosting and processing locations.
We use cloud infrastructure and service providers selected to support the security, availability, and operation of the platform.
However, hosting location and processing location are not always the same.
Unless expressly agreed otherwise:
If an Order Form, Statement of Work, or service specification expressly includes an Indonesia-only processing or data-residency commitment, the applicable customer data will be handled according to that commitment.
Customers with specific residency, hosting, network, or deployment requirements should confirm those requirements before production deployment.
Depending on the customer's workflow, IngestX may process:
The specific information processed depends on the documents and workflows selected by the customer.
Our practices are designed around several core principles:
Where IngestX processes Personal Data on behalf of a business customer, the customer generally determines the purpose of that processing and IngestX processes the data according to the customer's documented instructions and applicable agreement.
IngestX uses artificial-intelligence technologies to support document classification, extraction, validation, exception detection, and preparation of structured outputs.
We may use third-party AI and technology providers as subprocessors where they are necessary to provide the Services.
Where a provider processes Customer Content on our behalf, we seek to apply appropriate contractual and operational safeguards.
The current application repository contains no workflow that trains an IngestX-owned model on identifiable Customer Content. That source-level observation is not a promise about a third-party provider and does not establish how any separately operated system behaves.
Unless separately agreed in writing:
Request deployment-specific DPA and provider information through our DPA request page. Customer-specific provider and processing-location commitments remain subject to the applicable agreement and confirmed deployment configuration.
IngestX maintains technical and organizational measures designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse of customer information.
Depending on the relevant system and deployment, these measures may include:
No information system can be guaranteed to be completely secure. Specific contractual security commitments are governed by the applicable customer agreement.
IngestX is designed to assist human operators rather than replace accountability.
AI-generated or extracted information may contain errors or omissions.
Our workflows are therefore designed to support:
Customers are informed when AI is used to process documents and prepare structured information.
Extracted fields, validation results, and exceptions can be presented for human review before downstream use.
Customers remain responsible for determining when information is approved, submitted, exported, or relied upon.
AI outputs may be combined with validation rules, reference data, workflow controls, and human review to identify potential inconsistencies.
Customer information is processed according to the purposes described in the applicable agreement and Privacy Policy.
IngestX maintains responsibility for the design and operation of its platform and for the selection and management of service providers used to deliver the Services.
IngestX helps extract, structure, validate, compare, and transfer information from business documents.
Outputs may contain errors or omissions.
Customers remain responsible for reviewing information before relying on it for operational, safety, regulatory, technical, financial, or commercial purposes.
IngestX does not provide legal, regulatory, customs, safety, engineering, or other professional advice and does not replace qualified personnel or responsible operators.
For workflows involving critical information, customers should maintain appropriate human review and approval before information is submitted, relied upon, or transferred into downstream systems.
Customers determine how IngestX fits into their operational workflows.
Depending on the selected configuration, customers may control or define:
Customers with specific security, privacy, residency, regulated-workflow, or integration requirements should discuss those requirements with Immenzo before production deployment.
PT Immenzo Jaya International is established in Indonesia.
Our privacy and security practices are designed to support our obligations under applicable Indonesian data-protection and electronic-system requirements and the contractual requirements applicable to our customers.
IngestX is not currently certified to ISO 27001, ISO 42001, or SOC 2.
We continue to develop our security, privacy, governance, and assurance practices as customer and regulatory requirements evolve.
The use of cloud infrastructure or providers that maintain their own certifications does not mean that IngestX itself holds those certifications.
Customer-specific compliance requirements should be addressed during security review and documented in the applicable agreement where necessary.
We support reasonable security and privacy reviews for prospective and existing business customers.
Depending on the engagement, we can discuss:
Contractual commitments regarding security, residency, retention, availability, or processing locations must be expressly stated in the applicable customer agreement.
If you believe you have discovered a security vulnerability or have concerns regarding the handling of data by IngestX, please contact:
Security: [email protected] Privacy / Data Protection: [email protected]
We review reported concerns and investigate them in accordance with our internal security and privacy procedures.
This Trust Center is provided for transparency and informational purposes.
It does not create contractual rights, warranties, service levels, data-residency commitments, certifications, or legal obligations beyond those expressly provided by applicable law or set out in an executed customer agreement.
Nothing on this page should be interpreted as a guarantee that security incidents, processing errors, service interruptions, or other adverse events will never occur.
If there is a conflict between this Trust Center and an executed customer agreement, the executed customer agreement governs to the extent of that conflict.
Last updated: September 4, 2026
