Terms of Use

1. Introduction and Acceptance

These Terms of Use (“Terms”) govern your access to and use of the IngestX website, platform, applications, APIs, and related services (collectively, the “Services”) provided by PT Immenzo Jaya International (“we,” “us,” or “IngestX”).

By accessing or using the Services, creating an account, or uploading any content, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree to these Terms, do not use the Services.

2. Description of Services

IngestX is an AI-assisted document automation tool that helps extract, structure, and validate data from business documents (such as invoices, purchase orders, and delivery notes) for operational use. The Services are intended for business and professional use only.

Important: Outputs generated by the Services are probabilistic and may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, validating, and deciding whether to rely on any output before using it in your systems or operations.

3. Eligibility and Accounts

• You must be at least 18 years old and have the legal capacity to enter into these Terms.
• You are responsible for maintaining the confidentiality of account credentials and for all activity under your account and any user accounts within your organization.
• You must notify us promptly of any unauthorized access or suspected security incident.
• We may suspend or terminate accounts that violate these Terms or present a security or legal risk.

4. Acceptable Use

You agree to use the Services only for lawful business purposes and in compliance with all applicable laws and regulations.

You may not:

• Upload or process content that is illegal, infringing, or that you do not have the right to process
• Upload or process child sexual abuse material, non-consensual intimate content, or content that exploits or endangers a child
• Upload or process credible threats, unlawful hate content, terrorist content, or instructions intended to facilitate serious harm
• Use the Services for fraud, scams, phishing, malware, unlawful gambling, or the sale of unlawful goods or services
• Violate another person’s privacy, confidentiality, intellectual-property, or other legal rights
• Attempt to gain unauthorized access to the Services, other accounts, or related systems
• Interfere with, disrupt, or reverse-engineer the Services
• Use the Services to develop or train competing models or products in a manner that violates these Terms or applicable law
• Use outputs to make fully automated decisions that produce legal or similarly significant effects on individuals without appropriate human review
• Resell, sublicense, or provide the Services to third parties except as expressly permitted in a written commercial agreement
• Circumvent usage limits, security measures, or access controls

We may investigate and take action (including suspension or termination) for violations.

4.1 High-Risk / Safety-Critical Use

The Services must not be used as the sole source of information or control for life-safety, hazardous-material handling, dangerous-goods declarations, emergency response, or other safety-critical activities.

You must ensure that appropriately qualified personnel review and validate relevant outputs before they are used for operational, safety, or regulatory purposes. The Services do not replace professional judgment, required testing, source documentation, or controls mandated by applicable law or industry practice.

4.2 Reporting, Review, and Takedown

Report suspected illegal, infringing, or dangerous content to [email protected] with the subject “Content Report”.

A report should include, where available:

• sufficient information to identify the content, account, document, or request;
• a clear description of the concern and the affected legal right;
• the reporter’s contact details; and
• a good-faith statement that the information supplied is accurate.

We may preserve relevant records, restrict access, remove content, suspend processing, or suspend an account while we review a report. We may notify the affected customer unless law or a valid authority request prevents notice.

Where required, we may report content to a competent authority or comply with a valid blocking, preservation, disclosure, or takedown order.

An affected customer may request review by replying to the notice with supporting information. Restoration is not guaranteed and will depend on applicable law, third-party rights, safety, and these Terms.

This process does not replace emergency services or formal legal notice. Immediate threats should also be reported to the appropriate local authority.

5. Customer Content and Data

• You retain all rights in the documents and data you upload or submit (“Customer Content”).
• You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely as necessary to provide and improve the Services for you.
• You represent that you have all necessary rights and legal bases to upload and process Customer Content, including any personal data contained in it.
• You are solely responsible for the accuracy, legality, and appropriateness of Customer Content and for any decisions made using outputs derived from it.

6. Intellectual Property

• The Services, platform, software, documentation, trademarks, and all related materials are owned by us or our licensors and are protected by intellectual property laws.
• Except for the limited rights expressly granted to you, no rights are transferred.
• Feedback you provide may be used by us freely without obligation to you.

7. Third-Party Services and AI Models

The Services may involve third-party infrastructure, payment, analytics, communications, integration, or artificial-intelligence providers. Each recipient's legal role depends on the processing context. A provider acts as a Sub-Processor only where it processes Personal Data on our behalf for an enabled customer workflow. A provider may instead act as an independent controller where it determines its own purposes and means, including for legal obligations or a service supplied directly to you. A system or recipient selected by a customer is a customer-directed recipient and is not automatically an IngestX Sub-Processor. Deployment-specific information is available through the applicable diligence and contracting process. Third-party availability and conduct may remain outside our reasonable control.

8. Fees and Payment

If you use a paid plan or enter a commercial agreement:

• You agree to pay all applicable fees, taxes, and charges according to the selected plan or signed agreement.
• The applicable currency, taxes, billing schedule, service period, and total amount will be stated in the proposal, order form, invoice, or enabled checkout before payment is requested.
• Any automatic renewal or recurring charge must be disclosed in the applicable purchase terms before it applies.
• Cancellation requests may be sent to [email protected] and take effect according to the notice period and terms in the applicable agreement.
• Fees are generally non-refundable except as required by law or expressly stated in a commercial agreement.
• We may suspend access for non-payment after reasonable notice.

Free or trial access may be modified or terminated at our discretion.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT OUTPUTS WILL BE COMPLETE, ACCURATE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICES AND ANY RELIANCE ON OUTPUTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• We (and our affiliates, officers, employees, and suppliers) will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, goodwill, business opportunity, business interruption, or cost of substitute services, even if advised of the possibility of such damages.
• Our total aggregate liability arising out of or related to the Services or these Terms, whether based on contract, tort (including negligence), strict liability, or any other legal theory, will not exceed the total fees you actually paid to us for the Services in the twelve (12) months immediately preceding the claim.
• If you have not paid any fees in that period (including free, trial, or unpaid access), our total aggregate liability will not exceed USD 500 (or the equivalent amount in Indonesian Rupiah).
• These limitations apply even if any limited remedy fails of its essential purpose and survive termination of these Terms.

Some jurisdictions do not allow certain exclusions or limitations of liability. In those cases, our liability is limited to the maximum extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless IngestX, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your Customer Content
• Your use of the Services or reliance on outputs
• Your violation of these Terms or applicable law
• Any claim that Customer Content infringes third-party rights

12. Suspension and Termination

We may suspend or terminate your access immediately if you breach these Terms, misuse the Services, create a security or legal risk, or fail to pay amounts due. You may stop using the Services at any time. Provisions that by their nature should survive (including Sections 5–11, 14, and 15) will survive termination.

13. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) if such failure or delay results from circumstances beyond the reasonable control of that party. Such circumstances include, but are not limited to:

• Acts of God, natural disasters, fire, flood, earthquake, or epidemic
• War, terrorism, riots, civil unrest, or government actions
• Strikes or labor disputes (excluding those involving the affected party’s own employees)
• Failures of the internet, telecommunications networks, cloud infrastructure, or third-party service providers
• Power outages or other utility failures
• Cyberattacks or security incidents not caused by the affected party’s negligence

The affected party must give prompt notice and use reasonable efforts to mitigate the effects of the force majeure event and resume performance as soon as practicable. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate the affected Services upon written notice without liability (except for amounts already due).

14. Changes to the Services and Terms

We may modify the Services or these Terms from time to time. Material changes to the Terms will be indicated by updating the “Last updated” date. Continued use after changes constitutes acceptance. If you do not agree, you must stop using the Services.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith discussions. If unresolved, the dispute shall be submitted to the exclusive jurisdiction of the courts of Jakarta, Indonesia, unless otherwise required by mandatory law.

16. Order of Precedence

If there is a conflict between these Terms and a separately executed agreement governing the Services, the separately executed agreement will control. Unless otherwise stated in that agreement, the applicable Order Form controls commercial terms, the Data Processing Agreement controls matters relating to processing of Personal Data, and an applicable Service Level Agreement controls service-level commitments.

For clarity, a signed Master Services Agreement or other separately executed agreement overrides these generic website Terms. Any applicable Security Addendum controls the specific security commitments within its scope.

17. General

• These Terms, together with the Privacy Policy and any applicable commercial agreement, constitute the entire agreement between you and us regarding the Services.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce any right is not a waiver.
• You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices may be sent to the email associated with your account or to [email protected].

18. Contact

For questions about these Terms, contact:

[email protected]

Last updated: 4 September 2026