Data Processing Agreement Requests

Immenzo can provide a Data Processing Agreement for customers that require one as part of onboarding, procurement, or legal review.

What this request page covers

This page is a public summary and request path. It is not the operative contract itself.

The final DPA should be read together with the applicable order form, statement of work, or master services agreement.

Typical role allocation

• For customer-submitted business documents, the customer will usually act as the data controller.
• In those workflows, Immenzo will usually act as the data processor and process customer data according to the applicable agreement and documented customer instructions.
• Immenzo may separately act as a controller for its own website, support, billing, account-security, and related internal business operations.

Typical DPA topics

• controller and processor roles;
• customer instructions and scope of processing;
• security measures and restricted access;
• retention, return, and deletion handling;
• incident notification and cooperation;
• approved subprocessors and transfer handling;
• assistance with customer diligence and privacy reviews; and
• audit or assurance information available through the agreed process.

How to request a DPA

Email [email protected] with:

• your company name;
• the Immenzo product or workflow in scope;
• your primary deployment or residency requirements;
• whether you need a DPA markup or Immenzo paper; and
• any procurement or signature deadline.

If your request also needs a security review, copy [email protected].

Important note

Customer-specific commitments about hosting location, support access, retention, or Indonesia-only processing must appear in the applicable contract or service specification. Public website text does not override those documents.