Vendor & Subprocessor Information

Immenzo uses third-party providers selectively to operate and support its services.

Public summary

The exact provider set can vary by product scope, deployment model, region, support arrangement, and customer-specific implementation.

For that reason, customer-facing subprocessor information is reviewed against the applicable service scope rather than represented as a one-size-fits-all universal list on every page of the website.

Provider categories that may be involved

• cloud hosting and storage;
• document or file processing infrastructure;
• AI or OCR inference services;
• transactional email delivery;
• authentication and account security tooling;
• monitoring and reliability services;
• customer support tooling; and
• payment or billing services for commercial operations.

What customers can request

Customers and prospective customers may request the current applicable vendor and subprocessor information for their review, including:

• service function;
• processing location or region, where relevant;
• general category of data involved;
• contractual data-processing restrictions; and
• the path for reviewing future changes where this is handled by contract.

Request path

For legal or procurement review, contact [email protected].

For security-focused diligence questions, contact [email protected].

Important note

Any commitment about prior approval, advance notice, region restrictions, or Indonesia-only processing should be confirmed in the applicable customer agreement, order form, or implementation scope.