Question 1

How is Immenzo priced?

Accepted Answer

Simple: document volume, not organization size. We don't penalize you for growing. Starter plans begin at Rp 999.000/month for 5,000 documents. Enterprise plans offer custom pricing for unlimited volume. We'll show you exactly what makes sense for your situation.

Question 2

Is there a free trial?

Accepted Answer

We don't do generic free trials. We do personalized demos where you see Immenzo working on your actual document types. That's how you know if it works—not by clicking around an empty sandbox.

Question 3

What payment methods do you accept?

Accepted Answer

Bank transfer to PT Immenzo Jaya International (BCA: 5171170088). Enterprise clients can arrange custom billing. We keep it simple.

Question 4

Do you offer annual discounts?

Accepted Answer

Yes. Annual billing saves you 15% across all plans. If you know you need this, it makes sense to commit.

Question 5

What happens if I exceed my document limit?

Accepted Answer

You'll get notified as you approach your limit—no surprise shutoffs. Upgrade anytime, or contact us for custom volume arrangements. We don't play games with limits.

Question 6

What types of documents can Immenzo process?

Accepted Answer

PDF, DOC/DOCX, XLS/XLSX, images (PNG, JPEG, TIFF)—if it's a healthcare document, we can process it. Our AI is trained specifically on medical documentation. Lab reports, discharge summaries, claims, referral letters—all of it.

Question 7

What's the accuracy rate?

Accepted Answer

Let's be honest: no system is 100% accurate. Ours is designed to achieve up to 97% depending on document quality. Actual results vary based on clarity, formatting, and complexity. We provide validation workflows so uncertain extractions get flagged for human review before entering your systems. You stay in control.

Question 8

Does Immenzo integrate with existing systems?

Accepted Answer

Yes. SIMRS, EMR, BPJS, SATUSEHAT—we're designed to plug into the Indonesian healthcare ecosystem you already use. Integration via API means your team keeps working the same way.

Question 9

What is FHIR R4 and why does it matter?

Accepted Answer

FHIR R4 is the international standard for healthcare data exchange. It matters because if you want your data to flow between systems—EMR, claims, SatuSehat—it needs to speak the same language. Immenzo converts your messy documents into FHIR-ready structured data.

Question 10

How does Immenzo protect patient data?

Accepted Answer

In-memory processing, immediate file deletion after conversion, encrypted connections. Documents don't sit around. Our architecture is designed with UU PDP compliance in mind from day one. This isn't an afterthought.

Question 11

Is Immenzo HIPAA compliant?

Accepted Answer

Immenzo is designed with privacy-first principles. Specific compliance depends on how you deploy it and your internal policies. We work with your legal and compliance team to make sure it's right for your situation.

Question 12

Where is data stored?

Accepted Answer

Documents are processed and deleted—they don't stick around. Structured output data can be retained per your compliance requirements. Data is processed in secure environments with strict access controls.

Question 13

Can your employees access our documents?

Accepted Answer

No. Our privacy-first architecture means documents are processed automatically—no human review. Administrative access is strictly controlled and fully audited. Your data is your data.

Question 14

How do I get started with Immenzo?

Accepted Answer

Schedule a demo. We'll show you exactly how Immenzo works with your document types, calculate your potential savings, and walk you through onboarding. If it makes sense, you can be live in weeks.

Question 15

What kind of support is included?

Accepted Answer

All plans include email support. Pro and Enterprise get priority support with faster response times. Enterprise clients can get dedicated account management. We don't disappear after the sale.

Question 16

Do you provide training?

Accepted Answer

Yes. Onboarding training is included. Enterprise clients get customized training programs tailored to their specific workflows. We make sure your team knows how to use it.

Question 17

How long does implementation take?

Accepted Answer

Basic setup can be done in hours. Full integration with existing systems depends on your IT infrastructure and typically takes a few weeks with our support team. We move fast.

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